FAQ
Setting up
Section titled “Setting up”Who can set the bot up?
Section titled “Who can set the bot up?”Someone with the Manage Server permission in the Discord server who also has a Torn API key with faction access. Add the bot.
Which API key does it need?
Section titled “Which API key does it need?”A Limited Access key, created in Torn’s settings under Preferences, then API. Your Torn API keys.
Can one server serve two factions?
Section titled “Can one server serve two factions?”No. A server belongs to one faction, and a faction to one server.
I removed the bot and added it back. Is my setup gone?
Section titled “I removed the bot and added it back. Is my setup gone?”No, your settings are kept and the bot picks up where you left off. To have a server’s data deleted, see Privacy.
A module I turned on does nothing.
Section titled “A module I turned on does nothing.”It’s probably pending: the module is ticked, but one of its own required steps isn’t done yet. Open /config and look for the step the hub marks as missing.
Roles and verification
Section titled “Roles and verification”The bot didn’t give the verified role.
Section titled “The bot didn’t give the verified role.”In the server’s role list, the bot’s own role has to sit above the role it gives. Drag the bot’s role higher. When the bot runs into this, it says so in the verification channel.
A member says they linked Torn but they aren’t verified.
Section titled “A member says they linked Torn but they aren’t verified.”Ask them to run /verify again in the verification channel. If Torn still doesn’t know their Discord account, they need to link it from Torn’s own page, and the panel shows how.
Can I verify people who joined before I installed the bot?
Section titled “Can I verify people who joined before I installed the bot?”Yes. Open /members and press Verify all. It checks the people who aren’t verified yet, and it doesn’t post a card in the verification channel for each member. Verification.
The chain alerts never fire.
Section titled “The chain alerts never fire.”Check that Chain is turned on, the server has credits, a ping role and a Chain channel are picked, and the server key can read chains. All four alerts are on by default. Chain.
Why does the bot ask for my own API key when I join a chain?
Section titled “Why does the bot ask for my own API key when I join a chain?”Joining a chain is something you do, so it uses your key and not the server’s. Your Torn API keys.
What is the difference between normal and queue mode?
Section titled “What is the difference between normal and queue mode?”In queue mode the roster takes turns, and the bot pings whoever is up when the chain timer runs low. Normal mode doesn’t do that. Queue mode.
Stat tracker
Section titled “Stat tracker”Why does /progress ask me to sign up on TornStats?
Section titled “Why does /progress ask me to sign up on TornStats?”Your battle stat history is kept by TornStats, and the bot reads it with your key. Sign up there with the same key you gave the bot, then press Check again. /gains doesn’t need it. Your Torn API keys.
Can leaders see my stats?
Section titled “Can leaders see my stats?”Leaders see your name and your growth. They see your total only if you turn on Share with leaders in /progress, under Me. Stat tracker.
Are the training estimates exact?
Section titled “Are the training estimates exact?”No. They are worked out from your best gym for each stat and your bonuses, and real gains vary a little from train to train.
Credits
Section titled “Credits”Do I have to pay?
Section titled “Do I have to pay?”Only for premium features. Everything else is free. How credits work.
I paid and nothing happened.
Section titled “I paid and nothing happened.”The bot looks for payments every couple of minutes, so give it a moment, then press Check payment on /subscription. The sender has to be a verified member of your faction and be in your server, and the payment has to be less than 24 hours old. Adding credits.
What happens when the credits run out?
Section titled “What happens when the credits run out?”Premium features switch off and free ones keep working. Adding credits brings the premium features back straight away, and nothing is deleted. How credits work.
Can I get my payment back?
Section titled “Can I get my payment back?”You can get back the credits you haven’t used. Refunds.
Other questions
Section titled “Other questions”The bot says it can’t post in a channel.
Section titled “The bot says it can’t post in a channel.”The bot needs permission to see that channel and send messages in it. Check the channel’s permissions for the bot’s role. The bot tells your admins in the bot channel once and keeps retrying.
How do I report a bug or ask for a feature?
Section titled “How do I report a bug or ask for a feature?”Use /report. Reports.
Where can I see what the bot stores about me?
Section titled “Where can I see what the bot stores about me?”Your own key is under /key. For everything else, see Privacy.