Refunds

You can ask to be paid back for credits you haven’t used. Only paid credits can be refunded, not starter credits.

What you get back

A refund covers one payment at a time, at that payment’s own price.

• Credits from that payment that you’ve already used aren’t returned.
• You get the unused part back at the price you paid, even if the price has changed since.
• The amount is rounded down to a whole unit of what you paid, and the remainder stays in your balance as credits.

How to ask

1. Open /subscription and press Payment history.
2. Select the payment.
3. Press Request a refund. The bot shows what comes back and how many credits leave your balance. Confirm if that’s right.

Refunds are sent by hand, so they can take some time. You can make one request per payment, once it has been credited for 24 hours.

Payment statuses

Status	Meaning
Refundable	You can ask now.
Too new	It was credited less than 24 hours ago.
Used up	All the credits from it are spent.
Requested	You asked, and the developer has the request.
Refunded	The refund was sent and the credits left your balance.